ServiceNow Lead Architect and Development Manager

Position Description

The ServiceNow Lead Architect and Development Manager will oversee the architectural integrity and development operations of the expanding ServiceNow platform. This hybrid role is pivotal in ensuring the platform's scalability, reliability, and alignment with the organization's mission.

The successful candidate will lead a diverse team of internal and external developers, establish robust development processes, and collaborate closely with stakeholders to drive the platform's evolution. The position reports to the ServiceNow Program Manager and partners with the broader ServiceNow leadership team to shape and contribute to the short- and long-term strategic goals of the platform. Key Responsibilities

• Develop comprehensive architectural designs for the ServiceNow platform, ensuring solutions are scalable, secure, and aligned with industry best practices.
• Lead a team of internal and external ServiceNow developers, promoting collaboration and development best practices.
• Establish and maintain development standards, coding practices, and quality assurance processes.
• Oversee the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and process efficiency.
• Collaborate with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
• Contribute to the establishment and enforcement of governance frameworks to maintain platform integrity, ensure data security, and uphold compliance with organizational policies.
• Stay updated with ServiceNow developments and evaluate new features for alignment with business objectives.
• Support product selection and manage platform support renewals in coordination with the Product Owner.
• Work with internal users and external vendors on problem resolution, upgrades, and product research.
• Develop processes to ensure timely delivery of solutions and prepare both the platform and team for future growth.
• Provide technical and architectural guidance to ensure high-quality solution delivery.
• Support operational readiness, including occasional off-hours or on-call support as required. Qualifications Required
• Bachelor's or Master's degree in IT, Computer Science, or a related field, or equivalent experience.
• 7-9+ years of proven experience as a ServiceNow Architect or similar role with a strong track record of designing and implementing complex ServiceNow solutions.
• In-depth knowledge of multiple ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, and CMDB.
• Proven experience leading development teams and managing projects.
• Strong process development and process management skills.
• Ability to obtain and maintain a government security clearance.
• Exceptional problem-solving, analytical, and organizational skills.
• Strong emotional intelligence, self-awareness, and interpersonal communication skills.
• Flexibility to support occasional off-hours work during scheduled maintenance windows. Preferred
• ServiceNow Certified System Administrator or Implementation Specialist.
• ITIL v4 Foundation Certification and/or strong knowledge of ITIL.
• Project Management Professional (PMP), PMI-ACP, or PRINCE2 certification.
• Experience with Business Transformation or Agile implementations.
• Proficiency in tools such as JIRA, ServiceNow PPM, or similar platforms.