ServiceNow Platform Architect

Job Summary

We are seeking a highly experienced ServiceNow Platform Architect to lead our most complex ServiceNow engagements. As a Lead Platform Architect, you will design holistic, scalable, and future-ready solutions while leading technical delivery efforts in collaboration with both Slalom and client teams.

This role demands a high degree of functional and architectural expertise across ServiceNow, combined with professional maturity, client leadership, and the ability to operate effectively beyond IT—across lines of business, strategy, and transformation.

Key Responsibilities:

• Lead ServiceNow solution architecture across complex implementations, ensuring alignment with client enterprise goals and ServiceNow best practices.
• Conduct and facilitate technical workshops to derive actionable requirements and user stories.
• Develop technical design documents and implementation roadmaps based on client needs.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Architect solutions across multiple modules, such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and others.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Guide delivery teams across development, testing, deployment, and post-go-live phases.
• Mentor and upskill developers and architects on ServiceNow modeling, architecture, and best practices.
• Maintain awareness of ServiceNow roadmap and emerging capabilities to guide client innovation.
• Participate in knowledge-sharing and the creation of reusable frameworks and delivery assets.