ServiceNow Business Process Transformation Expert

Improve Customer Service with a Business Process Consultant

Do you have a passion for process excellence and a knack for driving business transformation?

We're looking for an experienced Business Process Consultant to join our team and contribute to a high-impact project.

This is an exciting opportunity to own and improve end-to-end customer service processes using the CSM module, working closely with stakeholders, mapping workflows, and ensuring the platform truly supports the business.

As a key member of our delivery team, you'll analyse, map, and redesign customer service processes, lead discovery sessions, define business requirements, work with ServiceNow delivery teams, and support testing, documentation, and user adoption.

Key Responsibilities:

• Analyse and redesign customer service processes
• Lead discovery sessions and define business requirements
• Work with ServiceNow delivery teams to ensure platform alignment
• Support testing, documentation, and user adoption

Requirements:

• Proven experience in ServiceNow CSM
• Strong background in business process mapping and optimisation
• Confident working with stakeholders and delivery teams
• Familiar with agile or iterative delivery environments

Get in Touch: If you're passionate about improving customer service and have the skills to match, message us or send your CV (Word format) for more information or immediate consideration.