ServiceNow Foundation Data Manager Position

ServiceNow Foundation Data Specialist \

As a key member of our global organization, you will play a crucial role in overseeing and managing the Foundation Data and processes across our complex technology landscape within ServiceNow. This involves collaborating with multiple internal teams, external partners, and suppliers to ensure accurate and effective management of configuration items throughout their lifecycle. \

The ideal candidate will have a minimum of 5 years experience in data management or a related discipline within a large global organization. They should possess proven experience of managing data structures and tools in a multi-vendor environment, as well as experience within ServiceNow, ideally including CSDM implementation. \

Key responsibilities include leading the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices. You will also be responsible for ensuring that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization. \

Responsibilities: \ \

• Develop and implement data quality metrics and reporting tools to monitor the health of the Foundation Data and identify areas for improvement.\
• Provide regular reports and dashboards to senior management on the status of Foundation Data Management activities and its impact on the accuracy of the CMDB.\
• Evaluate and recommend tools and technologies that support the management of Foundation Data and align with existing processes.\
• Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.\
• Ensure that Foundation Data Management tools are integrated with other ITSM tools and processes.\
• Build, lead, and mentor a team of Foundation Data Analysts and specialists, ensuring they have the skills and knowledge necessary to perform their roles effectively.\
• Provide ongoing training and development opportunities to team members to enhance their expertise in Foundation Data.\
• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Configuration Management process.\
• Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and incorporate them into the organization's practices.\
• Collaborate with service owners, technology teams, and other key stakeholders to ensure that configuration items are accurately aligned to Foundation Data elements as required.\
• Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects the current WPP environment.\
• Act as the primary point of contact for Foundation Data Management, fostering strong relationships with stakeholders across the organization to drive the adoption of Foundation Data Management processes.\
• Ensure the accuracy and completeness of the Foundation Data tables by regularly auditing and validating Foundation Data.\
• Requirements:\ \
• A minimum of 5 years experience in Data Management or a related discipline within a large global organization.\
• Proven experience of managing data structures and tools in a multi-vendor environment.\
• Proven experience within ServiceNow, ideally including CSDM implementation.\
• Analytical mindset with strong problem-solving skills and attention to detail.\
• Strong understanding of data structures, sources, organization, storage, and workflow.\
• Highly motivated, flexible team player with the ability to deliver in a timely and professional manner.\
• Strong verbal and written communication skills with the ability to share insights with stakeholders in the most appropriate format for the audience.\
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment.\
• Advocate for driving efficiencies, stabilization, and continuous improvement.\
• ITIL/ITSM knowledge/experience/certifications an advantage.\
• A collaborative mindset with the ability to work effectively with multiple global internal teams, external partners, and suppliers.\
• A passion for staying up-to-date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management, and ITSM.\
• A willingness to learn and adapt to new technologies and processes.">Why join us? \

We offer a dynamic and supportive work environment that fosters collaboration, innovation, and growth. As a member of our team, you will have the opportunity to develop your skills and expertise in a rapidly evolving field, working with a talented and diverse group of professionals who are passionate about delivering exceptional results. \

What we offer: \ \

• A competitive salary and benefits package.\
• Ongoing training and development opportunities to enhance your skills and expertise.\
• A dynamic and supportive work environment that fosters collaboration, innovation, and growth.\
• The opportunity to work with a talented and diverse group of professionals who are passionate about delivering exceptional results.\
• The chance to make a meaningful contribution to our organization's success and growth."],