Senior Custom Application Specialist

ServiceNow Developer Opportunity

We are seeking a skilled ServiceNow Developer to join our team on an initial 5 month contract with possible extensions.

The successful candidate will be working predominantly remotely, with occasional onsite work expected in London (this is flexible).

Key Skills:

• 4+ years of experience in ServiceNow development.
• Proven track record of Custom App Development on ServiceNow.
• Hands-on experience with ITSM and CSM modules.
• Strong knowledge of custom integrations, including scripting and external system communication.
• Deep understanding of Flow Designer, Workflows, and Flow Actions.
• Experience working with UI Builder and building Configurable Workspaces.
• Proficiency in creating and managing dashboards, Performance Analytics indicators, and reports.
• Experience using Automated Test Framework (ATF) to automate regression testing.
• Nice-to-Have: Familiarity with CI/CD pipelines in ServiceNow environments for release management (e.g., using Git, Jenkins, or ServiceNow DevOps).
• ServiceNow certifications such as CSA, CAD, CIS-ITSM, or CSM.

Responsibilities:

• Design, develop, and implement custom applications on the ServiceNow platform.
• Build and support solutions using ITSM and Customer Service Management (CSM) modules.
• Develop and maintain custom integrations using REST/SOAP APIs, Scripted APIs, and IntegrationHub.
• Leverage Flow Designer and Workflows to automate business processes.
• Write and optimize server-side and client-side scripts (Business Rules, Script Includes, UI Policies, etc.).
• Create and configure Configurable Workspaces and experiences using UI Builder.
• Design and implement Performance Analytics dashboards and real-time reports.
• Utilize Automated Test Framework (ATF) to build test cases and ensure release quality.
• Collaborate with stakeholders to gather requirements and deliver solutions in an Agile environment.
• Troubleshoot platform issues and participate in production support.

Requirements:

• 4+ years of experience in ServiceNow development.
• Proven track record of Custom App Development on ServiceNow.
• Hands-on experience with ITSM and CSM modules.
• Strong knowledge of custom integrations, including scripting and external system communication.
• Deep understanding of Flow Designer, Workflows, and Flow Actions.
• Experience working with UI Builder and building Configurable Workspaces.
• Proficiency in creating and managing dashboards, Performance Analytics indicators, and reports.
• Experience using Automated Test Framework (ATF) to automate regression testing.
• Nice-to-Have: Familiarity with CI/CD pipelines in ServiceNow environments for release management (e.g., using Git, Jenkins, or ServiceNow DevOps).
• ServiceNow certifications such as CSA, CAD, CIS-ITSM, or CSM.

Benefits:

• Opportunity to work with a global consulting company.
• Possible extensions beyond the initial 5 month contract.
• Flexible remote working arrangement.
• Chance to collaborate with experienced professionals in the field.