Digital Transformation Specialist

Job Title: ServiceNow Developer - Digital Solutions

We are seeking a skilled professional to support digital transformation initiatives for retail and cosmetics sector. Key Responsibilities:

1. ServiceNow Platform Expertise

• Deep understanding of ServiceNow architecture (tables, workflows, scripts, ACLs, etc.)
• Proficiency with core ITSM modules: Incident, Problem, Change, Request, CMDB
• Experience developing custom applications using ServiceNow App Engine

2. Scripting & Development

• Strong JavaScript skills for server and client-side scripting
• Familiarity with Glide APIs (GlideRecord, GlideSystem, GlideAjax, etc.)
• Development of Business Rules, Script Includes, UI Policies, Client Scripts, and Workflow Scripts
• Service Portal customization using AngularJS, HTML, and CSS
• Integration with third-party systems using REST/SOAP APIs

3. Configuration & Administration

• Configuration of Flow Designer, Workflows, and Automation Rules
• Customization of Forms, Fields, UI Actions, and Access Control Rules (ACLs)
• Management of Service Catalog and Request workflows

4. ITSM & ITIL Knowledge

• Familiarity with ITIL best practices
• Experience in Incident, Problem, Change, and Asset Management workflows
• SLA configurations and notifications

5. Integration & Automation

• Use of Integration Hub for low-code/no-code solutions
• Orchestration for task automation
• MID Server setup and management for on-premise integrations

6. Performance & Troubleshooting

• Use of Script Debugger and System Logs for diagnostics
• Script optimization for performance tuning
• Ongoing monitoring of Instance Health

7. Security & Compliance

• Implementation of Role-Based Access Control (RBAC)
• Ensuring data protection and encryption standards
• Adherence to governance and compliance frameworks

8. Reporting & Analytics

• Creation of reports, dashboards, and performance analytics
• Experience with CMDB reporting and SLA tracking

Required Skills:

• Strong understanding of ServiceNow architecture, workflows, and ACLs
• Proficiency in JavaScript, the primary scripting language for ServiceNow