ServiceNow Technical Project Manager

Job Title: ServiceNow Technical Project Manager

Location: Austin, TX & Sunnyvale, CA (Onsite)

Experience Required: 12–15 Years

Job Type: Long-Term Contract

Job Description

We are seeking a highly experienced ServiceNow Technical Project Manager with a proven track record of managing complex IT Service Management (ITSM) and enterprise ServiceNow implementations. The ideal candidate will have a strong mix of technical expertise and project management skills to drive successful delivery of ServiceNow projects across business units.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow projects, ensuring alignment with business objectives and timelines.
• Collaborate with stakeholders to define project scope, requirements, and success criteria.
• Manage project plans, risks, dependencies, budgets, and resource allocation.
• Oversee technical teams in the design, configuration, and implementation of ServiceNow solutions.
• Ensure adherence to best practices, governance, and compliance standards.
• Provide regular project updates, status reports, and presentations to executive leadership.
• Drive continuous improvement and adoption of ServiceNow capabilities within the organization.

Required Skills & Experience

• 12–15 years of IT industry experience with at least 6–8 years in ServiceNow project/program management.
• Strong technical understanding of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
• Proven expertise in managing large-scale ServiceNow implementations in enterprise environments.
• Experience working in onsite client-facing roles with cross-functional global teams.
• Excellent leadership, communication, and stakeholder management skills.
• PMP, ITIL, or ServiceNow certifications preferred.