Offsite Client Scheduling Agent

GlideFast Consulting, a division of Apex Systems, is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. We pride ourselves on offering industry-leading services, unparalleled expertise, and a track record of positive customer reviews. Our extensive experience in ServiceNow, combined with our unwavering commitment to customer success, sets us apart from our competitors and enables us to deliver successful outcomes for every client. Whether it's our deep platform knowledge, process-driven standardization, or innovative approach, we are dedicated to providing our customers with the best possible experience. ServiceNow Elite Sales, Services and Technology Partner Authorized ServiceNow Training Partner.

About The Role

We are seeking a detail-oriented and highly organized Offsite Client Scheduling Agent to join our Customer Support team. In this full-time, hourly position, you will play a key role in providing exceptional service by coordinating and managing client appointments. Your ability to maintain a high level of professionalism and efficiency will ensure seamless scheduling and support for both clients and internal team members. If you enjoy problem-solving, maintaining schedules, and ensuring satisfaction, this is the perfect role for you.

What You'll Do

• Coordinate and schedule client appointments, ensuring optimal availability and efficiency.
• Provide timely and professional communication with clients via phone, email, or web-based platforms.
• Collaborate with internal team members to resolve scheduling conflicts and ensure accurate appointments.
• Manage and update scheduling tools or software to ensure accurate and real-time updates.
• Handle client inquiries, provide information regarding appointment bookings, and address any concerns with exceptional customer service.
• Monitor appointment confirmations, reschedules, and cancellations while maintaining accurate records.
• Continuously work to improve scheduling procedures and enhance the overall client experience.

Qualifications

• Proven experience in a scheduling, customer support, or administrative role.
• Strong command of the English language with excellent verbal and written communication skills.
• Exceptional organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Proficiency in using scheduling software, CRM tools, and Microsoft Office Suite.
• Strong problem-solving skills and a proactive approach to addressing client issues.
• Ability to work independently with minimal supervision and meet deadlines.
• A customer-focused mindset with a commitment to providing a positive client experience.

The Pay Range For This Role Is

19.29 - 30.41 USD per hour(Remote (Green Bay, Wisconsin, US))