ServiceNow CSM Leader

Key Responsibilities

Lead a team of ServiceNow consultants, architects, and developers to deliver world-class solutions to clients.

Define and execute the strategic vision for the ServiceNow capability globally.

Collaborate with senior leaders to align investments, talent, and go-to-market priorities.

Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.

Manage the team to achieve revenue and utilization goals.

Ensure appropriate business rigor for managing pipeline, staffing, project margin.

Requirements

A minimum of 8 years of consulting experience.

Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.

Active ServiceNow certifications required.

Strong leadership skills with the ability to inspire and lead a team.

Strategic thinking with a bias for action and outcomes.