Information Technology Manager - ServiceNow, SharePoint & Web Support

Position Information

Requisition Number S4695P Home Org Name Office of Information Technology Division Name CIO Information Technology Position Title Information Technology Manager - ServiceNow, SharePoint & Web Support Job Class Code MA04 Appointment Status Full-time Part-time FTE Limited Term No Limited Term Length Job Summary The Office of Information Technology is seeking a highly motivated and skilled technical manager to lead our ServiceNow, SharePoint, and Web Support team. This position will oversee the seamless delivery of IT services across the organization. The ideal candidate will have exceptional communication skills, be a skilled project leader, be dedicated to quality assurance, have a strong technical background, and have experience working in an educational environment.

Working onsite is a requirement of the job. May work up to 1-day hybrid remote in the local area with director's approval. Essential Functions

• Lead the administration, configuration, design, and architecture of ServiceNow and SharePoint solutions, including custom applications and integrations, that meet client needs and industry best practices while ensuring security, scalability, and maintainability
• Lead cross-functional teams and collaborate with stakeholders to translate business requirements into technical solutions, applying both creative and analytical thinking while ensuring adherence to best practices
• Collaborate with cross-functional teams to ensure efficient incident management, problem resolution, and change management processes
• Provide technical leadership and mentorship to development teams to ensure the successful execution of projects
• Maintain current knowledge of advancements and emerging trends in ServiceNow, SharePoint, Web Support, and WCAG Accessibility standards to drive innovation, ensure compliance, and enhance service delivery
• Track and provide reports, plans, and platform roadmaps to business stakeholders and management
• Demonstrates a strong commitment to rigorous testing and comprehensive quality assurance
• Models the Leadership Principles of Empower, Enable, Encourage, and Develop direct reports. Why Work at Auburn?
• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Minimum Qualifications

• Bachelor's degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
• 5 years of experience in a specific IT specialty.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities

• Knowledge of information technology principles and applications, computer system management methodologies and new technologies.
• Ability to work well under pressure.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to plan, assign, and/or supervise the work of others.
• Excellent communication skills both written and verbal. Minimum Technology Skills Minimum License and Certifications Desired Qualifications

Desired Qualifications

• Demonstrated experience working within a Higher Education environment, including familiarity with academic operations, administrative systems, and institutional culture
• Knowledge of IT project and operations management to include team leadership skills, collaboration, coaching, mentoring, training, and ethical integrity
• Documented experience in leading and mentoring a complex, technical team
• Ability to translate specific strategic information into operational programs
• Strong experience in quality assurance and testing
• Proficient in IT industry trends, IT security regulations, and ITIL best practices
• Ability to lead the design of technical solutions for a non-technical client base
• Exceptional written, verbal, and interpersonal skills, with strong attention to detail
• Strong troubleshooting, decision-making, and problem-solving abilities
• Master's Degree in Business Administration, Management, Computer Science, Computer Engineering, Information Systems, or related field.
• ServiceNow Certified System Administrator (CSA)
• Understand ITSM and integration requirements.
• Exceptional customer service skills with proven experience in Tier 1 and Tier 2 client support.

Posting Detail Information

Salary Range $74,180 - $133,530 Job Category Information Systems/Technology Working Hours if Non-Traditional City position is located in: Auburn State position is located: Alabama List any hazardous conditions or physical demands required by this position Posting Date 08/25/2025 Closing Date Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more. Special Instructions to Applicants Quick Link for Internal Postings https://www.auemployment.com/postings/55358