ServiceNow Developer

Job Summary:

The ServiceNow Developer is responsible for administering, developing, and enhancing ServiceNow solutions at Battelle. This role involves troubleshooting incidents, configuring workflows, integrating with third-party systems, and ensuring platform stability. The developer works in an agile team, participating in stand-ups, sprint planning, and reviews to deliver high-quality solutions. Responsibilities also include managing data accuracy, documentation, and staying current with technologies and certifications.

Responsibilities

• Administer, maintain, and troubleshoot the ServiceNow platform.
• Develop and configure workflows, business rules, scripts, and UI policies.
• Integrate ServiceNow with third-party systems via APIs/web services.
• Monitor performance, manage updates, and ensure data integrity.
• Document configurations, customizations, and processes.
• Analyse requirements, code, test/debug, and improve existing programs.
• Stay current with ServiceNow technologies and pursue certifications.

Key Qualifications

• Bachelor’s degree in computer science/information systems or equivalent experience.
• 8+ years as a ServiceNow Developer.
• Strong skills in JavaScript, HTML, CSS, XML, AngularJS.
• Experience with integrations, cloud/on-premises solutions, AJAX, and JSON.
• Knowledge of ITIL and IT Service Management.
• Strong problem-solving and communication skills.

Preferred

• Experience with ITSM, CSDM, CMDB, ITOM, Discovery, SAM Pro, SPM, IRM.
• ServiceNow certifications (CSA, CAD).
• Ability to work independently and with cross-functional teams.