IT Asset Manager with ServiceNow and Power BI Expertise

"IT Asset Manager

Duration: 3 months

General Overview

We are looking for an experienced IT Asset Manager to join a global team supporting the management of software and technology-related hardware as part of a large transformation project in the construction and real estate sector. The role focuses on managing the IT asset lifecycle and ensuring software license compliance, with a strong emphasis on using ServiceNow and reporting tools such as Power BI or Tableau.

Team and Structure

The selected candidate will collaborate with an international team and a dedicated Project Manager. There will be no direct reports, but strong cross-functional collaboration and the ability to communicate with both technical and non-technical stakeholders are expected.

Technologies and Systems Used

• ServiceNow – Configuration and Asset Management (CMS/SAM)

• Power BI / Tableau – Reporting and analysis

• Excel – Advanced data analytics

• Systems for managing license agreements, invoices, and usage rights

Responsibilities

• Maintain and update records of licenses, warranties, service agreements, and vendor contracts

• Ensure accuracy of asset data in the ServiceNow system (CMS)

• Review and analyze over 800 applications

• Verify and enter license agreement details into the system

• Manage license renewals and provide guidance where applicable

• Identify and collect missing entitlement and licensing documents

• Assess license usage rights, including cloud and VDI environments

• Assist in preparing software installation packages

Key Performance Indicators (KPIs)

• Software asset compliance and utilization

• Accuracy and completeness of asset records

• Internal customer service and satisfaction levels

• Process automation and operational efficiency through ITSM tools

Requirements

Must have:

• Proven experience in IT asset management (software/hardware)

• Strong knowledge of ServiceNow

• Understanding of software licensing models and contract terms

• Ability to read and interpret contracts, amendments, and usage rights

Nice to have:

• University degree in IT, finance, or a related field

• Certifications: ITIL v3/v4, SAM, ServiceNow

• Experience with Power BI or Tableau

• Advanced data analysis skills and strong proficiency in Excel

• Experience with database systems and data warehouses

Personal Attributes

• Strong attention to detail and data quality

• High work standards and proactive approach

• Ability to work under pressure in a dynamic environment

• Excellent communication skills and customer-oriented mindset

• Logical and analytical problem-solving approach

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