ServiceNow Platform Strategist

The ServiceNow Solution Architect plays a pivotal role in designing and implementing ServiceNow solutions that meet organizational needs. They are responsible for overall architecture, design, and integration of the ServiceNow platform to align with strategic business goals and technical standards. Key Responsibilities

• Design Accountability: Responsible for the organization's ServiceNow strategic platform
• Leads the ServiceNow design and enhancement activities across the Enterprise ServiceNow program of work, ensuring technical integrity
• Ensures technical integrity of proposed solutions by applying governance and change control
• Coordinates design and development activity within a program, acting as custodian of plans and policy for the platform

The successful candidate will have significant experience in the ServiceNow platform support, including but not limited to ITSM, ITOM, Asset Management, BCM, and Field Service Management modules.

They will be responsible for supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow platform, working closely with the business, 3rd party development partner, and IT teams. Requirements

• 7+ years of experience in the ServiceNow platform support
• 5+ years of experience liaising with stakeholders
• 5+ years of leading a team of developers
• Significant role in implementation and support of ServiceNow, including ITSM, ITOM, Asset Management, BCM, and Field Service Management modules
• ServiceNow platform certification(s)