Automation Expert - ServiceNow Developer

IT Service Management Workflow Developer

Automating IT service management workflows is at the heart of this role. We seek a skilled developer to join our team and drive process improvements through expert workflow configuration within the ServiceNow platform.

• Configure and customize workflows to meet business needs.
• Develop efficient processes using ServiceNow or similar tools.
• Collaborate with stakeholders to define technical requirements.
• Identify areas for improvement in current processes.
• Translate complex concepts into clear terms for non-technical audiences.
• Develop reports and metrics to measure workflow effectiveness.

Key Qualifications:

• 7+ years as a technical business analyst.
• 3+ years hands-on experience configuring ServiceNow workflows.
• Proven expertise in automating workflows in a service management platform.
• Deep knowledge of ServiceNow and its application in workflow automation.
• Experience with IT Service Management tools, preferably ServiceNow.
• Strong problem-solving skills and excellent communication.

The ideal candidate will have strong background in ServiceNow development and technical business analysis.