Modern ServiceNow Solution Specialist

ServiceNow Expert Position

We are seeking a highly skilled ServiceNow Solution Architect to lead our client delivery and implementation efforts. As a key member of our team, you will be responsible for designing and implementing complex ServiceNow solutions from discovery to deployment.

Key Responsibilities:

• Collaborate with clients to define project requirements, deliverables, and expectations.
• Translate business requirements into well-architected ServiceNow solutions that leverage the platform's capabilities effectively.
• Lead functional and business design sessions; architect and document business process flows; identify gaps between current and desired end states.
• Provide detailed level of effort estimates for proposed solutions. Articulate benefits and risks to a solution's feasibility and functionality.
• Design and manage test plans to ensure quality solutions are delivered.
• Familiarize yourself with new ServiceNow products and technical capabilities resulting from product releases and acquisitions.
• Provide expertise during sales efforts to determine design, feasibility, and estimations.
• Demonstrate thought leadership through publishing, public speaking, and client presentations.

Requirements and Qualifications:

• 8+ years of service management industry experience, specifically with ServiceNow.
• Expertise in one or multiple ServiceNow modules including ITSM, CSM, SPM, etc.
• Strong knowledge and experience of ServiceNow functional development and configuration.
• Understanding of function system architecture and ability to design scalable, maintainable, and organized solutions.
• Understanding of key design patterns, ServiceNow data models, and best practices.
• Proven ability to design and optimize business processes and map to ServiceNow out-of-the-box functionality.
• Requirements elicitation, analysis, management, and documentation.
• Experience working as a consultant at a consulting firm.
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire.

Benefits and Working Conditions: At our company, we value outcomes and collaboration. We believe in delivering powerful customer experiences, innovative ways of working, and new products and services. Our agile teams across offices collaborate with clients to bring valuable results. We are trusted by leaders across enterprises to improve operations and drive growth.

If you have a passion for building strategies, solutions, and creative products, we encourage you to apply for this position.