Senior ServiceNow Developer, ITOM, CMDB

Job Summary

The Senior ServiceNow Developer is a key role in driving the evolution and maturity of our Configuration Management Database (CMDB) and IT Operations Management (ITOM) capabilities. This position will focus on developing new and creative solutions that enhance our initial CMDB implementation, ensuring data accuracy and reliability from multiple sources. Key Responsibilities:

• Design, develop, and implement robust ServiceNow integrations to expand and enrich our CMDB.
• Develop and enhance discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation.
• Implement and optimize Service Mapping across all mapping approaches to ensure accurate visibility of business services and their dependencies.
• Maintain and optimize CMDB health through effective identification and remediation of data quality issues, regular audits, and ongoing improvements. Requirements:
• 5-7+ years of hands-on experience in ServiceNow development with a strong focus on CMDB and ITOM.
• Expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping.
• Working knowledge of third-party platforms (Azure, AWS, GCP) and their integration with ServiceNow for CMDB enrichment and ITOM processes.