IT ServiceNow Configuration Expert

ServiceNow Developer Role Overview

This is an exciting opportunity for a highly skilled ServiceNow Developer to join our team and contribute to the success of our ServiceNow platform. The successful candidate will be responsible for supporting the day-to-day operations and maintenance of the platform. Responsibilities:

• Support and Problem-Solving
• Offer ongoing technical support and troubleshooting for ServiceNow platform issues.
• Resolve incidents, problems, and catalog (request) tasks related to ServiceNow.
• Provide assistance with general user inquiries on system usage such as core ITSM modules, reporting, access, and minor data changes.
• Development Work
• Work within the ServiceNow agile module to complete assigned development work.
• Develop requested functionality using the ITSM modules (Incident, Request, Changes, etc).
• Adhere to established development guidelines.
• Configure forms, fields, tables, and workflows using ServiceNow's built-in tools.
• Present demos of developed functionality as needed.
• Deploy developed functionality following the change management process.
• Documentation and Collaboration
• Document development work in assigned agile stories.
• Capture resolution or closure notes in incidents, problems, and catalog (request) tasks.
• Teamwork
• Collaborate with IT Service Delivery to clarify requirements or questions from day-to-day support or development work.

Expected Outcomes:

• Completed stories for development as assigned.
• Resolved or closed incidents and catalog tasks as assigned.
• Technical documentation for any story work completed.
• Knowledge transfer sessions with Abacus development staff.