Business Analyst (ServiceNow) - EU - 6+ months - Remote

Want to shape smarter IT operations? Join my client's Global IT team as a Business Analyst, driving improvements in governance and project delivery across two strategic workstreams: ALM Governance and IT PMO Demand Management.

What's in it for you:

Work at one of the largest energy companies, where you'll help streamline IT controls and improve project intake. You'll gain hands-on experience with ServiceNow, IT governance, and cross-functional collaboration - all while growing your skills in analysis, demand management, and stakeholder engagement.

What you'll be doing:

ALM Governance Support (50%):

• Analyse and document ALM controls across applications
• Identify opportunities to automate or rationalise manual controls
• Collaborate with stakeholders to improve control hierarchy and efficiency

IT PMO Demand Management (50%):

• Guide business teams through the project intake process
• Ensure demand requests are complete, measurable, and strategically aligned
• Track and report on demand submissions and prioritisation
• Liaise with key stakeholders to clarify scope and value

What you actually bring:

• Experience as a Business Analyst in IT, governance, or compliance settings
• Familiarity with ServiceNow, especially CMDB and application hierarchy
• Strong communication and stakeholder engagement skills
• Ability to manage multiple priorities independently
• Exposure to project management or demand intake processes
• Valid EU Passport or visa

Bonus skills (not mandatory):

• Experience in regulated or audit-sensitive environments
• Understanding of IT risk and control frameworks (eg ITIL, COBIT)
• PMO or project coordination experience

Contract Details:

• Start: ASAP
• Contract: Freelancer
• Contract length: 6 months + extension (confirmed)
• Workload: Full-time
• Location: Full remote from Europe (some travel may be required - travel expenses will be covered by the client)
• Working time: CET time zone

Interested?

We care more about your ability to think critically, engage stakeholders, and drive improvements than ticking every box. If you're eager to learn and grow in a governance-focused IT environment, we'd love to hear from you.

Let op: vacaturefraude

Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding: Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN). Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

Unfortunately, job fraud is becoming more common. Beware of such scams: We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call. If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.