ServiceNow SME HAM/SAM

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We are seeking a ServiceNow SME with strong expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM). This role requires an experienced professional who understands not only CMDB fundamentals, but more importantly the relationships and dependencies between HAM, SAM, and CMDB. The right candidate will have the ability to translate business needs into scalable ServiceNow solutions while ensuring compliance, data accuracy, and process optimization.

Key Responsibilities

• Lead configuration and optimization of ServiceNow HAM and SAM modules.
• Ensure accurate relationships, dependencies, and integration between HAM/SAM and CMDB.
• Automate asset workflows using Flow Designer, Service Catalogs, and integrations (SCCM, procurement systems, etc.).
• Perform discovery, normalization, reconciliation, and compliance for asset data accuracy.
• Build and maintain dashboards and reports to monitor asset lifecycle, cost, and usage.
• Collaborate with system administrators, developers, and consultants to support end-to-end ServiceNow delivery.
• Act as SME during workshops, implementations, and go-lives.

Required Skills & Experience

• 7+ years of ServiceNow development/administration experience.
• Hands-on expertise with HAM & SAM modules.
• Strong understanding of CMDB relationships and dependencies with HAM/SAM.
• Proficiency in ServiceNow Administration (roles, ACLs, update sets, instance health).
• Experience with Flow Designer, Service Catalog, and integrations (SCCM, procurement tools, etc.).
• Strong knowledge of Discovery, Normalization, and Compliance processes.
• Advanced reporting and dashboard building skills.