Sr. Application Administrator – ServiceNow

Help dairy-farmers-of-america evolve our ServiceNow implementation to maximize the system's effectiveness and help drive IT and business workflow productivity and accuracy.

Work with a great deal of autonomy, helping to transform the IT lead team's process desires into a practical reality. Apply a variety of IT and ServiceNow responsibilities to guide the IT organization through the required transformations needed to maximize effectiveness. Key Responsibilities:

• Administer the ServiceNow platform to align with IT policies, processes, and procedures with ITIL emphasis.
• Resolve incidents and fulfill service catalog requests assigned to the ServiceNow support team.
• Perform administration and managing for users, groups, roles, categories etc.
• Understand dairy-farmers-of-america IT and other business processes and make recommendations relating to how those processes can be incorporated into the current or future ServiceNow modules to enhance process effectiveness and simplicity.
• Understand the ServiceNow platform and make recommendations for the ServiceNow enhancement roadmap.
• Review ServiceNow usage and identify improvement opportunities that would lead to increased usage and effectiveness of the product set.
• Lead new module implementations through design, build, and launch phases.
• Maintain the ServiceNow instance and ensure compliance by performing regular version updates.
• Establish service health monitoring and response plans and ensure function availability.
• Manage subscription licensing and project future needs.
• Establish a data ownership charter and ensure that all tables/items have clear data management assignments.
• Oversee ServiceNow system and data security and ensure compliance with dairy-farmers-of-america Security standards.
• Where possible, maximize opportunities for user or advanced user self-service through the establishment of policies and the distribution of techniques such as flow designer.
• Establish communication and data transfer integrations with other systems of record needed to keep the ServiceNow data relevant and accurate.
• Provide occasional on-call support of systems outside of regular business hours.