ServiceNow SME

Description & Requirements

Maximus is seeking a ServiceNow SME to support work with a Health client remotely.

The ServiceNow SME will configure knowledge base modules, templates, workflows, or access permissions and perform platform-level administration activities for the ServiceNow Knowledge Base Platform. Job-Specific Essential Duties and Responsibilities:

• Serve as a ServiceNow Knowledge Management Specialist, responsible for analyzing, organizing, and optimizing how information is captured, shared, and applied across the program.
• This role supports knowledge continuity, operational efficiency, and informed decision-making by aligning knowledge management practices with business needs and program goals.
• Maintain and curate the knowledge base, ensuring it is up-to-date and useful.
• Document problems, solutions, and communication scripts.
• Enhance self-service options and FAQs.
• Ensure accuracy and currency of knowledge base materials. Job-Specific Minimum Requirements:
• 4 years of related work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
• The ability to obtain, and maintain, a Public Trust clearance is required.