ServiceNow Platform Architect

Job Description

We are seeking a Platform Architect with expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc). The ideal candidate will have 7+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations. Key Responsibilities

• Lead ServiceNow solution architecture across complex implementations, ensuring alignment with client enterprise goals and ServiceNow best practices.
• Conduct and facilitate technical workshops to derive actionable requirements and user stories.
• Develop technical design documents and implementation roadmaps based on client needs.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Architect solutions across multiple modules.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Guide delivery teams across development, testing, deployment, and post-go-live phases.
• Mentor and upskill developers and architects on ServiceNow modeling, architecture, and best practices.
• Maintain awareness of ServiceNow roadmap and emerging capabilities to guide client innovation.
• Participate in knowledge-sharing and the creation of reusable frameworks and delivery assets. Requirements
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules.
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications strongly preferred.
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• Experience working as a consultant at a consulting firm. About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.