ServiceNow HRSD Architect

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.

We are looking for a ServiceNow Certified Implementation Consultant with a focus on HRSD as part of the ServiceNow Suite. Responsibilities may include implementation of the HRSD solution, conducting workshops, executing technology assessments, knowledge transfer, etc. for clients. Our consultants collaborate with experienced project managers, analysts, designers, and clients to design, build, and deliver vital internal and external customer outcomes to help resolve the issues being faced by our clients. ServiceNow Consultants have a broad understanding of the ServiceNow platform and the service management context, related technologies and products, with some specialization in a few key areas. Over time these specialties may change due to industry transformation or a changing client profile. As such, our consultants have the opportunity to seek out hands-on experience with the latest applications and enhancements to the tool and then leverage this new experience and intelligence to collaborate with our clients to solve complex problems.

Windward is seeking a ServiceNow Certified Implementation Specialist - HRSD. This ServiceNow role is a great opportunity for candidates who has implementation experience with ServiceNow Human Resources Service Desk (HRSD)

Responsibilities include:

• Implementation of ServiceNow HRSD solution
• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.
• Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
• Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables.
• Contribute on multiple Agile engagements, utilizing the Windward methodology and tools to enhance project efficiency.
• Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
• Innovate and identify solutions that can be reused on future engagements.
• Proactively keep ServiceNow skills current and contribute to Windward thought leadership.

Qualification

• 2-5 years of experience with ServiceNow (SN), specifically Human Resources Service Desk (HRSD)
• A comprehensive understanding of Human Resources Workflows
• Experience implementing HRSD
• Experience with Case and Knowledge Management
• Experience with ServiceNow portals
• Experience with ServiceNow catalog items
• Experience working with Agile teams, methodologies, and tools in a virtual environment.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

Additional Requirements

• ServiceNow certifications, such as Certified Implementation Specialist - HRSD, ServiceNow Certified Application Developer, ServiceNow Certified System Administrator.
• ITIL Certification

Location

• Remote

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.