Platform Solutions Architect

Job Overview

We are seeking a highly skilled Platform Architect to lead the design and delivery of ServiceNow solutions for our clients. As a Lead Platform Architect, you will serve as a subject matter expert and trusted advisor across critical ServiceNow engagements.

• Lead ServiceNow solution architecture across complex implementations, ensuring alignment with client enterprise goals and ServiceNow best practices.
• Conduct and facilitate technical workshops to derive actionable requirements and user stories.
• Develop technical design documents and implementation roadmaps based on client needs.
• Collaborate with stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Architect solutions across multiple modules, such as ITSM, ITOM, ITAM, CSM, HRSD, GRC, and others.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Guide delivery teams across development, testing, deployment, and post-go-live phases.
• Mentor and upskill developers and architects on ServiceNow modeling, architecture, and best practices.
• Maintain awareness of ServiceNow roadmap and emerging capabilities to guide client innovation.
• Participate in knowledge-sharing and the creation of reusable frameworks and delivery assets.

Key Requirements

• 7+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Strong communication and stakeholder management skills – comfortable working with end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• Experience working as a consultant at a consulting firm.