Enterprise ServiceNow Solutions Lead

Job Title: ServiceNow Architect

We are seeking an experienced ServiceNow architect to lead end-to-end solution design, development, and implementation for enterprise-wide ServiceNow platforms. This is a highly visible opportunity to shape the future of our IT organization and drive business success. About the Role:

The ideal candidate will have a deep understanding of ServiceNow and its capabilities, as well as excellent leadership and communication skills. They will be responsible for leading cross-functional teams and working closely with business leaders to define platform strategy, implementation roadmaps, and technical solutions. Key Responsibilities:

• Lead the design and architecture of scalable ServiceNow solutions, including ITSM, ITOM, ITBM, HRSD, and CMDB.
• Partner with business leaders and cross-functional teams to define platform strategy, implementation roadmaps, and technical solutions.
• Oversight configuration, customization, and optimization of ServiceNow modules, ensuring adherence to best practices and governance standards.
• Design and manage integrations with enterprise systems using REST, SOAP, OAuth2, and MID Server.
• Implement and maintain CI/CD pipelines for ServiceNow deployments.
• Provide technical mentorship to developers and ensure high-quality delivery through code reviews and solution validation.
• Identify areas to improve performance, usability, and cost-efficiency across ServiceNow instances.
• Implement strong data governance, access controls, and compliance frameworks.
• Maintain detailed architecture and implementation documentation, workflows, and system design artifacts.
• Lead upgrade efforts and roll out new ServiceNow features with minimal disruption. Requirements: Minimum Qualifications:
• 5+ years of ServiceNow implementation experience; 3+ years in an architect or lead role.
• Hands-on expertise in one or more of the following modules: ITSM, ITOM, ITBM, HRSD, CMDB, SAM, HAM, or CSM.
• Strong scripting and development skills (JavaScript, Glide, Business Rules).
• Proven experience with ServiceNow integrations and platform optimization.
• Familiarity with DevOps practices and CI/CD for ServiceNow.
• Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow.
• Strong grasp of ITIL concepts and process mapping.
• Excellent communication and stakeholder management skills. Preferred Qualifications:
• ServiceNow certifications: CSA, CAD, or CTA.
• Experience with automation tools, AI/ML features (Virtual Agent, Predictive Intelligence), and Flow Designer.
• Experience in healthcare or SLED environments is a plus.