Senior Platform Architect

Job Description

This role offers opportunities to expand development skills while maintaining platform health and administrative excellence.

• This Senior Lead ServiceNow Administrator position requires a strong background in ServiceNow platform expertise and a passion for growing into a development-focused career. You will support ServiceNow platform operations, contribute to integration efforts, and collaborate across teams to implement scalable solutions.

Main Responsibilities:

• Perform core ServiceNow administration tasks, including instance cloning, security configuration, user and role management, and platform setup.
• Manage update set promotion across development, testing, and production environments.
• Apply patches and maintain ServiceNow instances to ensure stability, performance, and compliance.
• Support ServiceNow platform health through proactive monitoring and maintenance.
• Collaborate with cross-functional teams to support administrative functions and ensure smooth operations.
• Assist in designing and implementing integrations between ServiceNow and external systems.
• Contribute to building and maintaining bi-directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST Messages.
• Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflows.
• Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers.
• Document platform configurations and integration workflows.
• Engage in continuous learning to grow ServiceNow development capabilities.