ServiceNow Solutions Designer

Job Title:

ServiceNow Solutions Designer

In this role, you will be responsible for designing and implementing large-scale ServiceNow solutions that meet the needs of our clients. You will work closely with cross-functional teams to develop technical solutions and provide strategic recommendations on best practices and industry trends.

Key Responsibilities:

• Design and implement ServiceNow solutions that meet business requirements
• Provide technical guidance and support to project teams
• Develop and maintain technical documentation and implementation guides
• Collaborate with business stakeholders to identify and prioritize solution requirements
• Analyze and estimate time required to design, develop and implement technical solutions
• Participate in business requirements meetings and provide a framework for developers to operate within
• Prepare flows and workflows for overall solutions
• Collaborate with business stakeholders and members of the platform team
• Know end-to-end ServiceNow modules and solutions
• Interface with business subject matter experts where required
• Develop system documentation, including design documents, process flows, and secure development standards
• Define the architecture of ServiceNow implementations and oversee their successful deployment
• Host Design Authority meetings to review technical solutions for approval
• Propose integration methodologies with other systems as required
• Develop Visio diagrams and high/low-level designs
• Manage upgrade cycles
• Evangelize and implement new release functionalities to add business value
• Review instance performance and propose improvements to the end-user experience
• Manage all security and audit related activities compliant with a SOC 2 environment

Requirements:

• Deep knowledge of ServiceNow solutions
• 5+ years' experience in an Enterprise environment with multiple integration points
• 5+ years' experience in the design and implementation of ServiceNow solutions
• 5+ years' experience in architecting and deploying large-scale ServiceNow solutions
• Strong analytical skills to identify problems and recommend solutions
• Excellent understanding of ITIL processes
• 5+ years' experience with web technologies
• 5+ years' experience with industry standard productivity tools (Excel, Visio)
• Fluent verbal and written English skills are essential
• Experience collaborating with virtual teams across multiple regions
• Experience using mainstream development methodologies . waterfall and agile
• Expert-level diagramming (Visio)
• Natural communicator: Able to engage your stakeholders, colleagues, and team members in a natural way both verbal and written. You speak clearly, coherently and are persuasive. You foster an environment where people feel free to communicate
• Experienced facilitator, prepare and facilitate interviews and workshops, being creative in choosing the right format to ensure stakeholder buy-in

Desirable Skills:

• Data Centre / Data Centre options experience
• Experience delivering global, enterprise-wide deliverables

Essential Certifications:

• ServiceNow – Certified Technical Architect (CTA)
• ServiceNow – Certified System Administrator (CSA)
• ITIL foundation
• ServiceNow – Certified Implementation Specialist – (CIS-ITSM)

Desirable Certifications:

• ServiceNow – Certified Application Developer (CAD) – (CIS-ITSM)