IT Solutions Specialist

Job Summary ">

We are seeking a highly skilled and experienced Senior ServiceNow Developer with ITSM, ITOM, and CMDB experience to join our organization. The ideal candidate will be responsible for developing and implementing solutions within the ServiceNow platform, ensuring seamless integration and optimal performance. ">

Key Responsibilities

• Develop and implement solutions within the ServiceNow platform, ensuring seamless integration and optimal performance.
• Collaborate with various departments to understand requirements and translate them into effective ServiceNow solutions.
• Troubleshoot complex technical issues and resolve production problems related to the ServiceNow platform.
• Review code, ensure quality standards are met, and provide technical guidance to the development team.
• Manage development projects, including planning, scoping, resource allocation, and delivery timelines.
• Stay updated on the latest ServiceNow features and functionalities, proposing enhancements and upgrades.
• Coach and mentor junior ServiceNow developers, transferring knowledge and best practices.
• Foster a collaborative team environment, promoting knowledge sharing and continuous improvement.
• Develop and maintain ServiceNow ITSM, CMDB, ITOM, and Asset Management modules to ensure data accuracy and integrity.
• Implement and manage ITOM processes, including event management, discovery, and service mapping.
• Optimize asset management processes within ServiceNow to track and manage IT assets effectively. ">

Required Skills and Qualifications

• Certified Application Developer (CAD) certification from ServiceNow.
• Specific experience in ServiceNow ITSM, CMDB, ITOM, and Asset Management.
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Proven experience with ServiceNow platform development, including scripting languages and architecture.
• Strong proficiency in object-oriented programming concepts, data structures, and best practices for software design.
• Demonstrated ability to lead and mentor development teams, manage complex projects, and make technical decisions.
• Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and senior management.
• Experience with Agile and DevOps methodologies.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team. ">

Benefits

• We offer a flexible work environment, allowing you to choose between working from home, hybrid, or office-based.
• We prioritize work-life balance, recognizing the importance of personal time and well-being.
• We celebrate diversity and inclusion, fostering a culture of belonging where employees can bring their authentic selves to work.
• We provide comprehensive benefits, including health insurance options, matching 401K, life insurance, and more. ">

About Us

• We value employee well-being and offer support for mental health, wellness, and professional growth.
• We foster a collaborative and inclusive work environment that encourages open communication and teamwork.
• We believe in employee autonomy and flexibility, empowering you to make choices that suit your needs and preferences.
• We invest in ongoing training and development opportunities to help you grow professionally and personally.