Virtual Service Operations is hiring: ServiceNow

Job Description

Summary:

Are you looking to take the next steps in your career as a ServiceNow (SNOW) librarian? We seek a highly skilled professional to manage and maintain our ServiceNow service catalog, ensuring that services and offerings are current, accurate, and aligned with business needs.

Key Responsibilities:

• Maintain and update the ServiceNow service catalog structure, categories, workflows, and items.
• Work with service owners and business units to onboard new service catalog items and retire outdated services.
• Ensure consistency, accuracy, and compliance of service catalog items with organizational standards.
• Perform quality assurance reviews of catalog content for completeness and usability.
• Manage data, workflows, and approval processes associated with catalog items.
• Develop and maintain documentation and standards for catalog item creation and lifecycle.
• Support continuous improvement efforts by analyzing catalog usage and recommending enhancements.
• Coordinate with ServiceNow administrators and developers to implement catalog changes.

Requirements:

• U.S. citizenship status required.
• Ability to work remotely.

What is Important to Us:

• Excellent communication skills in writing and speaking.
• Able to work independently but also value teamwork.
• Strong problem-solving skills.
• Regular performance appraisals and opportunities for career advancement.
• Part of a virtue-centered team who value their work and teammates.