ServiceNow Technology Solutions Specialist

Job Summary

The position of ServiceNow Architect is a pivotal role within the organization, responsible for architecting, designing, implementing and enhancing innovative technology solutions using the ServiceNow platform. The primary focus is on enhancing business processes and driving operational excellence.

This involves collaborating with various internal and external IT resources to release changes in the ServiceNow environment that are focused on delivering business outcomes.

Main Responsibilities:

• Analyze and translate business information and technical requirements into an architectural blueprint.
• Lead the design and architecture of ServiceNow solutions across multiple modules.
• Partner with IT and ServiceNow teams to establish delivery operating governance to ensure successful go-lives, end user adoption and on-going support.
• Ensure best practices and governance processes are followed during the lifecycle of projects.
• Lead all technical aspects of project and solution delivery including Application UI, workflow, development of specific reporting and integration components (SSO,LDAP, etc.).
• Identify potential challenges and propose innovative solutions to address them.
• Develop technical strategies and roadmaps for ServiceNow implementations, upgrades, and integrations.