Global ServiceNow Lead

Role Overview

We are seeking a skilled consultant to lead our ServiceNow capability, driving growth, excellence, and innovation within the team.

This role involves leading a team of consultants, architects, and developers to deliver high-quality solutions to clients. The successful candidate will have experience managing a consulting practice and building strong relationships with clients.

Main Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings with a strong emphasis on ITx (ITSM, ITOM, ITAM).
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Lead team on strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Manage a team of consultants, architects, and developers, inspiring and guiding them to achieve high performance and continuous improvement.
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and industry standards.
• Champion quality, scalability, and long-term client success.

Key Requirements

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow, with a proven track record of leading ITx-focused implementation projects.
• Experience managing a consulting practice to successful business metrics.
• Active ServiceNow certifications required.
• Strong leadership skills, with the ability to inspire and lead a team.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.

About the Opportunity

This is an exciting opportunity to join a dynamic team and make a significant impact on the growth and success of our ServiceNow capability. The successful candidate will have the chance to build strong relationships with clients, drive business growth, and develop their career in a supportive and collaborative environment.

What We Offer

We offer a competitive compensation package, including a base salary, discretionary bonus, and benefits such as health insurance, retirement plan, and paid time off.

EEO and Accommodations

We are an equal opportunity employer and are committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law. ],