Enterprise ServiceNow Platform Expert

Job Role

We are seeking a skilled ServiceNow Technical Specialist to join our Global ServiceNow practice. This individual will specialize in either CMS or ITx (ITOM, ITAM, ITSM) and have a high degree of business proficiency, professional maturity, and poise.

The successful candidate will have critical thinking and working in unfamiliar sectors experience. Examples of activities include:

• Working with clients to understand their long-term enterprise goals and how the ServiceNow platform's SPM capabilities fits into their enterprise application ecosystem, designing a roadmap, and communicating how the ServiceNow platform could move them towards their goals
• Participating in and/or leading design workshops, development, testing and deployment activities with top enterprise and public sector customers
• Designing the business and possibly, the technical architecture for how SPM can help meet the client's enterprise goals
• Leading and ensuring quality delivery of SPM technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards
• Mentoring teammates on ServiceNow platform best practices about SPM modeling, platform architecture, customizations, etc.
• Responding to Request for Information/Proposals (RFIs/RFPs)

This role requires up to 30% travel expectations, regional travel opportunities. Key Requirements

The ideal candidate should possess the following skills and qualifications:

• Subject matter expertise in ServiceNow platform architecture and hands-on configuration with CSM or ITx (ITSM, ITOM, ITAM)
• Experience delivering complex ServiceNow CSM or ITx (ITSM, ITOM, ITAM) implementations, with multiple stakeholders recommending and implementing solutions for exceptional outcomes
• Demonstrated understanding of relevant enterprise processes
• 3+ years of experience working in a client-facing role in a professional services organization, building and designing solutions that have been delivered to the marketplace
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred
• Demonstrated work experience in business and systems analysis, process and data modeling skills
• Knowledge of Agile development methodologies
• Team-player mindset and willingness to collaborate with all levels of our organization