# Sr. Leader - ServiceNow Operations

Key Responsibilities

• ServiceNow Administration: Perform core administration tasks including instance cloning, security configuration, user and role management, and platform setup.
• Update Set Promotion: Manage update set promotion across development, testing, and production environments.
• Patching and Maintenance: Apply patches and maintain ServiceNow instances to ensure stability, performance, and compliance.
• Platform Health: Support ServiceNow platform health through proactive monitoring and maintenance.
• Cross-Functional Collaboration: Collaborate with cross-functional teams to support administrative functions and ensure smooth operations.
• Integration Design: Assist in designing and implementing integrations between ServiceNow and external systems.
• Integration Development: Contribute to building and maintaining bi-directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST Messages.
• Troubleshooting: Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflows.
• Technology Adoption: Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers.
• Documentation: Document platform configurations and integration workflows.
• Professional Growth: Engage in continuous learning to grow ServiceNow development capabilities.