ServiceNow Tools Developer/Maintainer; Mid

Job Summary:

This role is responsible for providing recommendations to clients regarding ServiceNow best practices, workflow automation, and usability. The ideal candidate will have working knowledge of ServiceNow development, software installation, and configuration, as well as system performance monitoring and tuning.

Key Responsibilities:

• Create and configure client scripts, business rules, ACLs, etc.
• Coordinate application and platform upgrades
• Load, manipulate, and maintain data on ServiceNow
• Provide support for 3rd party data integrations
• Create ServiceNow reports and dashboards
• Create, build, and maintain ServiceNow applications
• Recommend and design in support of custom UX/UI development

Required Experience:

• Working knowledge of ServiceNow development, software installation, and configuration, and system performance monitoring and tuning
• Working knowledge and experience with ServiceNow scoped application development
• Experience with UI Builder, App Engine Studio, or other solutions to deliver custom UX/UI portal pages/interface/web experiences
• Develop/maintain documentation and technical specifications for IT staff planning and implementing new or upgrades of IT infrastructure
• Experience providing recommendations to team and stakeholders on best practices regarding ServiceNow development and use in an enterprise setting
• Experience in Agile principles and processes

Desired Experience:

• Working knowledge of ServiceNow workflows, client scripts, or data visualization (reports, performance analytics, UI Builder widgets)
• Working knowledge in Cascading Style Sheets (CSS), Hypertext Markup Language (HTML), JavaScript, Extensible Markup Language (XML), and JavaScript Object Notation (JSON)
• Working knowledge of database administration (DB2, MySQL, MSSQL, etc.)