ServiceNow Platform Manager

We are seeking a highly skilled ServiceNow Platform Manager to lead our teams in delivering agile-based projects and maintaining large enterprise systems.

The ideal candidate will have extensive experience managing the ServiceNow platform, with a focus on ITSM, ITOM, and IRM.

• Define specifications and modifications for the ServiceNow platform in terms of business needs and apply that to Enterprise organizational objectives.
• Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting, and maintaining the ServiceNow platform.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, isolate and debug software problems, and make recommendations for problem resolution.
• Implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps.
• Transform business needs from the customer to tangible items within ServiceNow and help complete detailed documentation for workflows and services implemented within ServiceNow.

Key Qualifications:

• Minimum three years of recent experience managing and maintaining large enterprise systems in complex matrixed organizations with at least three years of experience directly managing the ServiceNow platform with an extensive focus on ITSM, ITOM, and IRM.
• Bachelors degree from an accredited college/university or a minimum eight years equivalent work experience.
• ServiceNow System Administration Certification and ITIL Certification is preferred.
• Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements.
• Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.