ServiceNow Business Process Consultant IV

Job Description : As a ServiceNow Business Process Consultant, you will offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD.

You will collaborate with team members across teams within an agile framework and communicate clearly and effectively with customer stakeholders.

The primary duties of this role include:

• Requirement gathering and user story creation (50%):

• Conducting analysis to identify business requirements

• Creating user stories to document functional requirements

• Validating user stories with stakeholders

• Collaborating with cross-functional teams to design solutions

• Solution design (20%):

• Designing solutions that meet business requirements

• Developing technical designs for ServiceNow implementations

• Collaborating with developers to implement solutions

• System testing (20%):

• Testing solutions to ensure they meet business requirements

• Identifying and reporting defects

• Collaborating with development teams to resolve issues

• Troubleshooting (10%):

• Resolving technical issues related to ServiceNow implementations

• Collaborating with stakeholders to resolve issues

• Documenting lessons learned and process improvements

Required Skills/Experience : This role requires a career-level professional with a complete understanding and wide application of technical principles, theories, and concepts. The ideal candidate will have at least 5 years of experience in business process consulting and a bachelor's degree or equivalent. Additional requirements include:

• Experience working with ServiceNow HRSD for Federal customers or similar federal customer segment, with a minimum of 1+ year of experience

• Excellent customer relationship management skills, including effective oral and written communications, with a minimum of 3+ years of experience

• Experience working in agile teams and client-facing roles, with a minimum of 2+ years of experience

• Agile certification, preferably with SAFe

• Experience with enterprise design thinking, Microsoft Excel, and excellent verbal and written communication skills

Preferred Skills : ServiceNow Certified HR Implementation Specialists, Agile certification, and experience with enterprise design thinking are highly desirable.