ServiceNow Platform Architect

Who You'll Work With

At Slalom, our ServiceNow team is a dynamic group of platform experts dedicated to delivering transformative business outcomes.

We focus on scalable solutions that simplify complexity and enhance operational efficiency, empowering organizations to thrive.

This role demands technical architectural expertise across ServiceNow, combined with professional maturity and the ability to operate effectively beyond IT.

What You'll Do

Partner with clients to deliver end-to-end ServiceNow solutions, including strategy, design, deployment, training, and change enablement.

Lead platform strategy and architecture across ServiceNow domains and complex implementations.

Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.

Conduct technical workshops to derive actionable requirements and user stories; translate them into technical design documents and implementation roadmaps.

Design holistic, scalable solutions while leading technical delivery efforts in collaboration with both Slalom and client teams.

Architect solutions across multiple modules using best platform practices.

Guide delivery teams through development, testing, deployment, and post-go-live support.

Participate in pre-sales activities including RFIs and early-stage solutioning.

Mentor and upskill team members on ServiceNow architecture and delivery excellence.

Stay current on the ServiceNow roadmap and emerging capabilities to drive client innovation.

Contribute to knowledge-sharing and reusable asset creation across the practice.

What You'll Bring

10+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role.

Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules.

Demonstrated understanding of relevant enterprise processes.

Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications strongly preferred.

Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite.

Proven ability to lead solution design extensively across the ServiceNow platform.

Experience working with agile delivery methodologies.

Experience working as a consultant at a consulting firm.

High attention to detail, able to meet tight deadlines while setting and maintaining clear client expectations.

Passion for continuous learning, modern architecture practices, and building better ways of working.

A future-focused mindset and the ability to help clients envision and move toward long-term digital goals.