ServiceNow Lead

ServiceNow System Administration Lead

We are seeking an experienced ServiceNow professional to lead our team in delivering high-quality solutions.

This role will require a deep understanding of the ServiceNow platform, as well as excellent leadership and communication skills.

• Lead the design, development, and implementation of ServiceNow-based solutions that meet business needs and objectives.
• Provide technical guidance and support to team members on ServiceNow-related tasks.
• Collaborate with stakeholders to identify business requirements and develop solution designs.
• Evaluate and implement process improvements using ServiceNow's features and tools.

Qualifications:

• Minimum five years of experience managing and maintaining large, enterprise systems in complex, matrixed organizations.
• At least three years of experience directly managing the ServiceNow platform with an extensive focus on ITSM, ITOM, and IRM.
• Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience.
• ServiceNow System Administration Certification and ITIL Certification is preferred.
• Experience leading teams in the delivery of agile-based projects or portions of projects to meet defined requirements.
• Ability to customize workflows, Business Rules, and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.