ServiceNow Platform Architect

Job Overview

We are seeking a skilled ServiceNow Platform Architect to join our team at Slalom. The ideal candidate will have a strong background in designing and delivering ServiceNow solutions, with a minimum of 10 years of experience in a technical leadership role.

Key Responsibilities

• Partner with clients to deliver end-to-end ServiceNow solutions, including strategy, design, deployment, training, and change enablement.
• Lead platform strategy and architecture across ServiceNow domains and complex implementations.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Conduct technical workshops to derive actionable requirements and user stories; translate them into technical design documents and implementation roadmaps.
• Design holistic, scalable, and future-ready solutions while leading technical delivery efforts in collaboration with both Slalom and client teams.
• Architect solutions across multiple modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, GRC) using the best platform practices.
• Guide delivery teams through development, testing, deployment, and post-go-live support.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Mentor and upskill team members on ServiceNow architecture, modeling, and delivery excellence.
• Stay current on the ServiceNow roadmap and emerging capabilities to drive client innovation.
• Contribute to knowledge-sharing and reusable asset creation across the practice.

Requirements

• 10+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• Experience working as a consultant at a consulting firm.
• High attention to detail, able to meet tight deadlines while setting and maintaining clear client expectations.
• Passion for continuous learning, modern architecture practices, and building better ways of working.
• A future-focused mindset and the ability to help clients envision and move toward long-term digital goals.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.