ServiceNow CSM Leader

Job Overview

We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape.

The ideal candidate will have a deep understanding of ServiceNow and a proven track record of delivering exceptional solutions. They will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients.

Key Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings with a strong emphasis on CSM (Customer Service Management).
• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.

Requirements

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.
• Deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.
• Experience managing a consulting practice to successful business metrics.
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.

What We Offer

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We believe that together, we can move faster, dream bigger, and build better tomorrows for all.