ServiceNow Platform Architect

Job Overview

We're seeking a ServiceNow Platform Architect to partner with clients and lead the development of end-to-end ServiceNow solutions. As a technical leader, you'll work closely with our team to design, deploy, train, and enable change across multiple domains.

Key Responsibilities

• Partner with clients to deliver ServiceNow solutions, including strategy, design, deployment, training, and change enablement.
• Lead platform strategy and architecture across ServiceNow domains and complex implementations.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Conduct technical workshops to derive actionable requirements and user stories; translate them into technical design documents and implementation roadmaps.
• Design holistic, scalable, and future-ready solutions while leading technical delivery efforts in collaboration with both Slalom and client teams.
• Architect solutions across multiple modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, GRC) using best platform practices.
• Guide delivery teams through development, testing, deployment, and post-go-live support.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Mentor and upskill team members on ServiceNow architecture, modeling, and delivery excellence.

Requirements

• 10+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• Experience working as a consultant at a consulting firm.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.