Manager, ServiceNow

Job Summary

We are seeking a highly skilled ServiceNow Manager to join our Consulting practice. Key Responsibilities:

• Formulate and define specifications for the ServiceNow platform, applying business needs to Enterprise organizational objectives and providing technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the platform.
• Provide coding standards and review of content provided by extended development team to ensure compliance with those standards.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution.
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution.
• Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow for SecDevOps.
• Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow.