ServiceNow Business Analyst - Senior

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC is seeking a qualified candidate to fill the SME Senior role in support of the PEO Enterprise ServiceNow Platform Team supporting our Army Customer at the Aberdeen Proving Grounds in Maryland.

Job Description:

The Enterprise ServiceNow Platform Team is a critical enabler of the Army's modernization strategy, delivering enterprise IT service management and workflow automation capabilities across the force. The SME Senior provides functional leadership, business analysis, and user engagement to ensure the platform meets Army requirements and enhances mission effectiveness.

Responsibilities:

• Serve as a functional and subject matter expert on the ServiceNow platform, with deep knowledge of its capabilities and use cases.
• Work directly with Army stakeholders and system users to capture business requirements, document needs, and translate them into functional specifications for developers.
• Support Help Desk ticket triage, user inquiries, and platform issue resolution.
• Develop functional documentation, user stories, acceptance criteria, and process flows.
• Lead organizational studies and process improvement initiatives to optimize Army workflows using ServiceNow.
• Support testing and validation of ServiceNow solutions, ensuring alignment with user requirements and Army standards.
• Advise leadership on ServiceNow adoption strategies, best practices, and opportunities for expanding platform use.

Required Qualifications:

• Minimum of 8 years within the last 7 years supporting IT systems or enterprise applications in requirements, testing, or functional consulting roles.
• At least 1 year of hands-on ServiceNow requirements gathering, functional documentation, or Help Desk support experience.
• Demonstrated ability to work independently and in a team lead capacity.
• Strong knowledge of ServiceNow platform functionality, workflows, and user engagement.
• Active Secret clearance.

Preferred Skills/Certifications:

• ServiceNow System Administrator (CSA) or Business Analyst certification.
• Experience supporting Army or DoD IT systems.
• Excellent communication, facilitation, and organizational change management skills.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.