Enterprise ServiceNow Architect

Job Opportunity

This role seeks a highly skilled professional with extensive experience in ServiceNow platform architecture. The ideal candidate will have a strong understanding of relevant enterprise processes and be able to design and deliver holistic, scalable, and future-ready solutions.

About the Job

This is a technical leadership role that demands a high degree of functional and technical architectural expertise across ServiceNow, combined with professional maturity, client leadership, and the ability to operate effectively beyond IT—across lines of business, strategy, and transformation.

Responsibilities

• Partner with clients to deliver end-to-end ServiceNow solutions, including strategy, design, deployment, training, and change enablement.
• Serve as a subject matter expert and lead platform strategy and architecture across ServiceNow domains and complex implementations.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Conduct technical workshops to derive actionable requirements and user stories; translate them into technical design documents and implementation roadmaps.
• Design solutions across multiple modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, GRC) using best platform practices.
• Guide delivery teams through development, testing, deployment, and post-go-live support.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Mentor and upskill team members on ServiceNow architecture, modeling, and delivery excellence.
• Stay current on the ServiceNow roadmap and emerging capabilities to drive client innovation.
• Contribute to knowledge-sharing and reusable asset creation across the practice.

Requirements

• 10+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• Experience working as a consultant at a consulting firm.
• High attention to detail, able to meet tight deadlines while setting and maintaining clear client expectations.
• PASSION for continuous learning, modern architecture practices, and building better ways of working.

Benefits

We offer a comprehensive benefits package, including meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom Culture

Slalom prides itself on helping team members thrive in their work and life. We are committed to inclusion, diversity, and equity in the workplace and welcome applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.