ServiceNow Platform Architect

Job Overview

At Slalom, we seek a seasoned ServiceNow platform architect to join our dynamic collective of strategic thinkers and technology innovators. This role demands a high degree of functional and technical architectural expertise across ServiceNow, combined with professional maturity, client leadership, and the ability to operate effectively beyond IT.

Key Responsibilities

• Partner with clients to deliver end-to-end ServiceNow solutions, including strategy, design, deployment, training, and change enablement.
• Serve as a subject matter expert and lead platform strategy and architecture across ServiceNow domains and complex implementations.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Conduct technical workshops to derive actionable requirements and user stories; translate them into technical design documents and implementation roadmaps.
• Design holistic, scalable, and future-ready solutions while leading technical delivery efforts in collaboration with both Slalom and client teams.
• Architect solutions across multiple modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, GRC) using the best platform practices.
• Guide delivery teams through development, testing, deployment, and post-go-live support.
• Participate in pre-sales activities including RFIs, RFPs, and early-stage solutioning.
• Mentor and upskill team members on ServiceNow architecture, modeling, and delivery excellence.
• Stay current on the ServiceNow roadmap and emerging capabilities to drive client innovation.
• Contribute to knowledge-sharing and reusable asset creation across the practice.

Requirements

• 10+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional CIS certifications (e.g., ITSM, ITOM, CSM) strongly preferred.
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• Experience working as a consultant at a consulting firm.
• High attention to detail, able to meet tight deadlines while setting and maintaining clear client expectations.
• Passion for continuous learning, modern architecture practices, and building better ways of working.
• A future-focused mindset and the ability to help clients envision and move toward long-term digital goals.