Enterprise ServiceNow Architect

Job Title: Enterprise ServiceNow Architect

You will be responsible for designing and implementing large-scale enterprise solutions using the ServiceNow platform.

About the Role:

In this role, you will work closely with our team to design, develop, and implement technical solutions that meet business requirements.

Key Responsibilities:

• Provide strategic recommendations on technical best practices and industry trends
• Analyze and estimate the time required to design, develop, and implement technical solutions
• Participate in business requirements meetings and provide a framework and inputs for developers to operate within
• Prepare flows and workflows for overall solutions
• Collaborate with business stakeholders and members of the platform team
• Know end-to-end ServiceNow modules and solutions
• Interface with business subject matter experts where required
• Develop system documentation, including design documents, process flows, and secure development standards
• Define the architecture of ServiceNow implementations and oversee their successful deployment
• Host Design Authority meetings to review technical solutions for approval
• Propose integration methodologies with other systems as required
• Develop Visio diagrams and high/low-level designs
• Manage upgrade cycles
• Evangelize and implement new release functionalities to add business value
• Review instance performance and propose improvements to the end-user experience
• Manage all security and audit related activities compliant with a SOC 2 environment

Requirements:

To be considered for this role, you must have:

• Deep knowledge of ServiceNow solutions
• 5+ years' experience in an Enterprise environment with multiple integration points
• 5+ years' experience in the design and implementation of ServiceNow solutions
• 5+ years' experience in architecting and deploying large-scale ServiceNow solutions
• Strong analytical skills to identify problems and recommend solutions
• Excellent understanding of ITIL processes
• 5+ years' experience with web technologies
• 5+ years' experience with industry standard productivity tools (Excel, Visio)
• Fluent verbal and written English skills are essential
• Experience collaborating with virtual teams across multiple regions.
• Experience using mainstream development methodologies (waterfall and agile)
• Expert-level diagramming (Visio)
• Natural communicator: Able to engage your stakeholders, colleagues, and team members in a natural way both verbal and written. You speak clearly, coherently and are persuasive. You foster an environment where people feel free to communicate.
• Experienced facilitator, prepare and facilitate interviews and workshops, being creative in choosing the right format to ensure stakeholder buy-in.

Desirable Skills:

Data Centre / Data Centre options experience

Experience delivering global, enterprise-wide deliverables.

Certifications:

We require:

• ServiceNow – Certified Technical Architect (CTA)
• ServiceNow – Certified System Administrator (CSA)
• ITIL foundation
• ServiceNow – Certified Implementation Specialist – (CIS-ITSM)

We prefer:

• ServiceNow – Certified Application Developer (CAD) – (CIS-ITSM)