CMDB Architect – ServiceNow (27020)

Job Description: Key Responsibilities

• Design, architect, and implement the ServiceNow CMDB to support ITSM and ITOM processes.
• Define CMDB data models, CI classes, and relationships to meet organizational requirements.
• Establish governance frameworks, standards, and best practices for configuration management and data quality.
• Lead efforts to ensure the CMDB integrates seamlessly with discovery tools, service mapping, and other data sources.
• Develop and implement data reconciliation, normalization, and data enrichment strategies.
• Partner with IT operations, application, and infrastructure teams to maintain CI data accuracy and lifecycle management.
• Provide guidance on discovery patterns, event correlation, and service mapping architecture.
• Create and maintain detailed documentation for CMDB architecture, design decisions, and workflows.
• Support audits and compliance efforts by ensuring configuration data integrity and traceability.
• Mentor ServiceNow developers and administrators on CMDB-related best practices. Qualifications
• Minimum 5 years of experience with ServiceNow, including 3+ years focused on CMDB architecture and design.
• Experience with ServiceNow Discovery, Service Mapping, and ITOM module.
• Knowledge of CMDB CI class structures, relationships, and best practices for data modeling.
• ServiceNow certifications such as Certified Implementation Specialist – CMDB, ITOM, or System Administrator preferred.
• Strong analytical skills and ability to translate business requirements into technical designs.
• Excellent leadership skills for working across multiple stakeholders.
• Candidate must be able to effectively communicate in English (written & verbal).