Solutions architect – ServiceNow

The Solutions Architect opportunity awaits.

This role oversees the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM). Main Responsibilities

• Data Integrity and Quality Assurance (25%): Ensure the accuracy and consistency of data within the CMDB/CSDM.
• Team Leadership (20%): Lead and mentor a team of CMDB managers and administrators.
• Service Dependency Management (15%): Define and manage service dependencies and relationships.
• Strategy Development and Execution (15%): Develop and execute a comprehensive strategy for the implementation and management of CMDB/CSDM.
• Governance and Policy Enforcement (10%): Enforce governance policies and procedures to ensure compliance and data integrity.
• Process Improvement (5%): Identify and implement improvements to CMDB/CSDM processes.
• Industry Trends and Advancements (5%): Stay current with industry trends and advancements in CMDB and CSDM evolution, incorporating relevant updates into the organization's strategy. Key Accountabilities
• Lead the CMDB/CSDM strategy for ServiceNow.
• Effective team performance and development.
• Successful implementation of process improvements.
• High stakeholder satisfaction with CMDB/CSDM services.
• Enhanced functionality and value of the CMDB and CSDM.