Senior Technical Architect for Digital Transformation

Technical Architect for ServiceNow Platform

This role is ideal for professionals who have a solid understanding of service management and IT service management (ITSM) concepts, along with the ability to operate effectively beyond IT.

Key Responsibilities:

• Partner with clients to deliver end-to-end solutions that meet their specific needs.
• Serve as a subject matter expert and lead platform strategy and architecture across multiple domains and implementations.
• Collaborate with enterprise stakeholders to position ServiceNow as a foundational part of their application ecosystem.
• Design holistic, scalable, and future-ready solutions using the best platform practices.
• Guide delivery teams through development, testing, deployment, and post-go-live support.
• Stay current on the ServiceNow roadmap and emerging capabilities to drive client innovation.
• Contribute to knowledge-sharing and reusable asset creation across the practice.

Requirements:

• 10+ years of experience designing and delivering ServiceNow solutions, with a minimum of two years in a technical leadership role performing full lifecycle implementations.
• Strong expertise in ServiceNow platform architecture and hands-on configuration across multiple modules (ITOM, ITSM, ITAM, CSM, HRSD, GRC, etc).
• Demonstrated understanding of relevant enterprise processes.
• Certified ServiceNow System Administrator (CSA) and Application Developer (CAD); additional certifications strongly preferred.
• Strong communication and client management skills—comfortable working with stakeholders from end-users to C-suite across both technical and non-technical audiences.
• Proven ability to lead solution design extensively across the ServiceNow platform.
• Experience working with agile delivery methodologies.
• Experience working as a consultant at a consulting firm.
• High attention to detail, able to meet tight deadlines while setting and maintaining clear client expectations.
• Passion for continuous learning, modern architecture practices, and building better ways of working.
• A future-focused mindset and the ability to help clients envision and move toward long-term digital goals.