Expert in ServiceNow Configuration

Job Title: Expert in ServiceNow Configuration

We are seeking a highly skilled professional to join our team and support our work with a Health client remotely.

• Configure knowledge base modules, templates, workflows, or access permissions and perform platform-level administration activities for the ServiceNow Knowledge Base Platform.

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award. About the Role:

Serve as a ServiceNow Knowledge Management Specialist, analyzing, organizing, and optimizing how information is captured, shared, and applied across the program.

Support knowledge continuity, operational efficiency, and informed decision-making by aligning knowledge management practices with business needs and program goals. Main Responsibilities:

• Maintain and curate the knowledge base, ensuring it is up-to-date and useful.
• Document problems, solutions, and communication scripts.
• Enhance self-service options and FAQs.
• Ensure accuracy and currency of knowledge base materials.

Requirements:

• 4 years of related work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• The ability to obtain, and maintain, a Public Trust clearance is required.

Key Skills:

• Knowledge management best practices
• ServiceNow configuration and customization
• Knowledge continuity and retention
• Public Trust security clearance ],